Frequently Asked Questions

Yes! All active subscriptions include free access to platform updates, performance improvements, and new features as they're released. We’re constantly improving EliteRecon based on user feedback and emerging reconciliation needs.

Absolutely. We provide discounted pricing for early-stage startups, NGOs, and non-profit organizations. Please contact us to verify eligibility and get a custom offer.

Yes. EliteRecon is designed to support diverse formats including multi-sheet Excel files, configurable headers, and CSVs with variable structures. We also offer onboarding assistance to configure your custom formats.

Yes. You’ll find full documentation covering setup, file formats, configuration options, and API usage. Our support team is available via email and chat. Visit our Help Center for more.

We offer a 14-day money-back guarantee on all paid plans. If EliteRecon doesn’t meet your expectations, you can request a refund within this period. See our refund policy for full details.

A source key (or mapping configuration) defines how EliteRecon interprets your uploaded file—what column is a transaction code, amount, date, etc. You can configure these per source in your dashboard(Enterprise Plan) or with help from our support team.